Terms and Condition
Customer is responsible for all that is contained in the final approved proof.
The color to be printed is produced from the submitted artwork file, but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs. The color accuracy cannot be guaranteed. When you place an order, you agree to this drawback of the system. The employees are advised to try their best to provide the closest color, but the company is not liable for color changes between expected and printed work. There will be no reprinting done for such color alterations that are due to system limitations. We are not responsible for matching color, ink, or density on the printed products you approved. However, the company guarantees color precision and matching if you order a hard proof from the company. It is to be informed that a hard copy proof will cost you more otherwise.
No Liability for Errors
Custom Boxes is not responsible for any errors in the final product that were due to any of the following:
- Font, grammar, and spelling mistakes
- Over printing errors
- Die lines, erroneous fonts, cropping marks, cracks in folds
- Percolating marks, graphics punctuation
- Difference in finished size of the product
- Overruns/Under-runs
We usually deliver the exact number of products ordered and a small surplus without charging our customers for additional money. In the case of an under-run, your bill will reflect the quantity you received. The most accepted trade practice is delivering 5% of the quantity that was ordered, in addition or subtraction, and that is what we follow.
Speed of Production, Order Delivery, and Shipping
After you have submitted your artwork or files, reviewed it, have it accepted by our pre-press department, approved the press-ready proof (electronically or in hard copy), and paid all the dues, our turnaround time for printing and production speed starts. During your order placement, we allow you to choose the speed of production, which tells the number of business days needed to print your order and hand it over to the shipping company for shipment. We should receive your approval of proof before 10 AM Central Standard Time.
Getting the orders printed and delivered on time is our main concern. However, Custom Boxes will not be responsible for any kind of harm or consequence faced as a result of delays in delivery or shipment. You agree to not hold Custom Boxes accountable for delays that might occur in shipment due to conditions beyond our control. In the event of delays due to the shipping company, bad weather conditions, customs issues, failure of equipment during the printing process, or technical issues, expedited charges will be refunded. Note that orders will not be canceled because of delays in the printing process.
You agree to pay all the charges and costs on goods that are shipped to their particular locations. It is the customer’s responsibility to make the necessary arrangements for customs clearance for shipments that are not delivered in the USA.
We offer Standard 10-12 business days for the products to be shipped and a 4-6 business days plan for shipping (with 2-3 business days for ground shipping) to any ONE LOCATION PER ORDER within the USA without weight limit or quantity. Shipping to additional destinations will incur extra charges. During shipment or delivery, we are not accountable for any kind of loss, delay, damage, or theft of the printed products. We also do not guarantee delivery and shipping transit times. Custom Boxes will not be responsible for any damage that occurred during shipping. Damaged or lost shipment claims can be filed after 6 business days from the date of package shipment.
We will charge additional handling and shipping charges for re-shipment if you provide us with an incorrect shipment delivery address or otherwise make errors while providing the complete delivery address.
Changes in Terms and Conditions and Our Website
It is our right to change and alter any part of our website, along with the terms and conditions, whenever we want without prior notice. The changes made to any section of our website, including the terms and conditions, will be effective immediately. Your continued use of our site after the changes will mean that you are in agreement with whatever changes have been made.
